Working in partnership with our clients

At D&K Accounting we love working in partnership with our clients on their journey to a successful and profitable business. Many of our clients have come from a corporate environment and setting up their business was a long held dream. Their business is more than just a way to make money, it’s their way of creating the financial freedom they need in order to spend time on other things in life. Our clients have busy lives. Many of them have children and families and caring responsibilities. Everyone is juggling a lot of balls. And that includes everyone at D&K!

 

Our values

We are a small business owner so we have empathy with other small business owners. We pride ourselves on being accessible, non-judgemental and unstuffy, and we provide lots of support for our clients. We want small business owners to be successful, to enable them to have the freedom to spend time doing other things in life.

Our service

We work really hard to ensure that we provide a supportive and responsive service. We like to help clients get focused and organized and have their cash flow working for them. Our clients come to us with all kinds of challenges and we work to overcome those. Most of the time our working relationships are productive and friendly.

Our business is growing and we wanted to put our values and our service into a more formal agreement, for us to sign with new clients when they join us.

We’ve created a partnership agreement which covers our commitment to you and your commitment to us. We hope this is something that you want to sign up to, and we hope it sets the tone for a productive working relationship. Together we will create your profitable business.

 

Our partnership agreement

As your accountant we will:

  • Treat everything you discuss with us in total confidence
  • Only ask for the information we need to do a complete and professional job for you
  • Be accessible to you in a range of business channels, so you don’t always have to book a meeting to talk to us
  • Respond to emails and messages within 48 hours, explaining if we need more time to come back to you with a full answer
  • Work with you to ensure your tax returns are filed well in advance of the deadline
  • Respect all the things you have outside of your business, including family and personal commitments
  • Treat all members of your team with respect at all times

 

As our client you will:

  • Keep us informed of all changes that affect your business and its financial arrangements
  • Share all the information we need to do a complete and professional job for you
  • Provide everything we need in a timely manner – ideally 48 hours before a meeting to allow us time to review it
  • Use the tools and software that we recommend to make your life easier
  • Work with us to ensure your tax returns are filed well in advance of the deadline
  • Respect all the things we have outside of our business, including family and personal commitments
  • Treat all members of our team with respect at all times

 

If you aren’t a client at D&K Accounting and you think this sounds like a great working relationship with your accountant, please get in touch. We’d be delighted to hear from you.

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